Our Response to COVID-19

Gimmie a V!

Vaccinate, For You, For Us, For All

American Senior Communities is committed to the safety and health of our team members, residents and families we serve. In accordance with our mission to compassionately serve every resident with quality care and excellence, we firmly believe that vaccinating employees is essential for our customers’ safety and health. As such, we will follow and support any federal, state and local vaccination mandates. All eligible residents and staff have been offered COVID-19 vaccines, booster doses and have been provided education about its effectiveness. Any staff members who are not yet vaccinated are tested routinely and have additional preventative measures implemented when needed. Employees with special circumstances have been asked to request an exemption which will be reviewed.

Unfortunately, social media can be full of misinformation. Please refer to The Centers for Disease Control and Prevention’s (CDC) website for Frequently Asked Questions about COVID-19 Vaccination.

Visitation for Indiana Communities:

At American Senior Communities, connections matter.  We are prioritizing the important connections our residents have with family and friends.

Visitation guidelines in our communities may vary depending on several factors, such as community transmission rates, positive cases within the community, and guidance from the CDC and Indiana State Department of Health. While visitation when a resident is on transmission-based precautions (isolation) is not recommended, visitation may occur in the resident’s room after consultation with the Infection Preventionist. If you are ill and advised to defer visitation, or have a communicable disease, please contact the Infection Preventionist or Nurse on Duty and we will facilitate an alternative method of communication or visitation with your loved one.

COVID-19 Screening of Employees and Contracted Vendors

We screen our staff and contracted vendors prior to entering to minimize transmission and exposure to COVID-19.

Screening includes a questionnaire about COVID-19 symptoms and exposure. 

Admissions Process

ASC offers a dedicated admissions team that works side by side with families and hospital personnel to ensure a smooth transition for residents as they acclimate to their new setting.

When the local community transmission of COVID-19 is surging, ASC offers prospective families a variety of virtual tour options including face time and can answer questions via phone, email, text or video conference. Treatment consents can be signed electronically and shared via email for convenience. Directors of Admissions can also arrange off-site meetings with families if preferred.

COVID-19 information is posted in the entrance to our facilities including number of COVID-19 positive residents and staff members, and the community level of transmission for COVID-19 based on CDC reporting.

You should not visit the community if you are currently ill with or have symptoms of COVID-19, you have been identified as a close contact to someone with COVID-19 in the past 14 days or meet the criteria of quarantine due to travel per CDC guidelines.

Follow these important safety protocols: 

Wear a well-fitted mask at all times, perform hand hygiene before and after your visit to the community, and maintain a physical distance of 6 feet from staff and residents.

To ensure the safety of our residents, each new resident is screened for COVID-19 symptoms, history of COVID-19 infection, and vaccination status prior to admission.

At American Senior Communities, we believe that caring for others means personally knowing and valuing each individual as a person. We believe that each customer deserves to be known, recognized, understood and cared for as much emotionally as they do physically. Upon admission, each resident is paired with a CARE Companion. While residents are cared for by the full team, a CARE Companion is someone who goes above and beyond to identify mutual interests that typically lead to a deeper connection and friendship. These companions provide a variety of updates to families as well as solicit preferences and help arrange visiting options. For more information about CARE Companions, click here.

Short-Term Rehabilitation

Moving Forward Rehabilitation is designed for those striving to return home following a hospital stay but who could benefit from continued skilled nursing care, physical, occupational and/or speech therapy to restore self-care abilities and confidence. Programs are tailored to the individual; therefore, our programs are well positioned for modifications due to COVID-19 restrictions.

Upon admission, initial assessments and road to recovery goal setting meetings are held in the resident’s room.  Therapy sessions may take place in the room or in the gym utilizing strict guidelines such as private therapy sessions and enhanced cleaning protocols before and after the session. As conditions allow, our therapy team is eager to get patients in the therapy gyms and using our state-of-the-art equipment as soon as possible.

Equipment is sanitized before and after each therapy session and between treating each patient. Therapists and patients wear masks and perform hand hygiene per guidelines, including throughout therapy sessions and between treating each patient.

Where outpatient therapy services are available, those therapy sessions have resumed utilizing state and local guidance.

Therapy is essential to the well-being, care and recovery of our patients. Our team remains focused on each patient’s health, safety and satisfaction.

Cleaning Protocol

One of the most important ways to limit the spread of the COVID-19 virus is thorough and frequent cleaning of surfaces.

American Senior Communities has implemented enhanced housekeeping procedures to ensure a clean and sanitized environment. All housekeeping personnel are educated on infection control practices and cleaning strategies specific to COVID-19. Each housekeeper uses specialized, CDC approved disinfectant to kill the virus on surfaces. High touch areas such as light switches, doorknobs and call lights are sanitized multiple times per day by several team members. A Quality Assurance tool is used to validate that enhanced housekeeping procedures are being followed for every room and common area.

Because infection control is of the utmost importance, ASC is implementing a high-tech electrostatic spraying system in each community. These state-of-the-art tools, already in use in major hotels, will only enhance our already rigorous approach to sanitization. Our fine mist sprayers will aid in the disinfection of high touch areas, including fabrics such as couches, chairs, etc. ASC has also installed Needlepoint Bipolar Ionization devices in the common area and corridor air handling units to help combat airborne pathogens including COVID-19.

Needlepoint Bipolar Ionization (NPBI) devices have been installed in common area and corridor air handling units to help combat airborne particulates.


We understand that connecting our residents with their loved one is incredibly important during COVID-19. We offer access to communication devices and extra support to families who desire a visit with their loved ones through alternative methods such as telephone, email, text, video chat or social media during this challenging public health concern.

What types of education are you providing to your employees?

American Senior Communities began educating staff regarding COVID-19 from the onset of this situation. All employees are educated on infection control measures as well as how COVID-19 is transmitted. Educational posters are hung throughout the community for reference.

As more is learned about this disease, our staff is educated on new CDC guidance, infection prevention and best practices in infection control. Additionally, each community employs an Infection Preventionist who is dedicated to daily surveillance and monitoring of both residents and staff for potential symptoms or exposure.  The Infection Preventionist also educates and reinforces infection control measures such as cleaning/ disinfecting, hand hygiene practices, respiratory etiquette as well as PPE use to ensure the well being of our residents and staff.

How do I locate my local ombudsman?

For Indiana communities visit https://www.in.gov/ombudsman/2347.htm

Coronavirus (COVID-19) is an illness caused by a virus that can spread from person to person. COVID-19 symptoms can range from mild (or even no symptoms) to severe illness.

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

This list does not include all possible symptoms. CDC will continue to update this list as they learn more about COVID-19.

COVID-19 is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs, sneezes or talks.
  • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

You can keep up to date on the symptoms and prevention of COVID-19 on the CDC website.

Resident and Employee COVID-19 Data for Health and Hospital of Marion County

Resident and Employee COVID-19 Data for Residential Care Services

Love Endures, Caring Connections Continue

ASC Cavalry Horses of Hope

ASC Cavalry Horses of Hope

The ASC Cavalry, Horses of hope have been visiting the residents and team members of American Senior Communities. These horses have had the opportunity to impact the mental wellbeing of the ASC family as they travel from city to city doing window visits.
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Conquering COVID

Conquering COVID

We celebrate our residents and employees that have recovered from COVID-19 and we are energized by these stories of teamwork, strength, and resilience.
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Questions, Compliments or Concerns?

If you have questions, compliments or concerns, please contact your Executive Director or General Manager. If you need further assistance, feel free to contact the ASC Compliance and Customer Care hotline toll free at 1-888-788-2502 or at ASCHotline.com.

Download Floor Plans & Pricing Information

Download Floor Plans & Pricing Information